Wednesday 24 November 2021

09:00 – 18:25 [GMT+2]

09:00 – 09:25 Pre-Event Virtual Networking & Live Expo
09:25 – 09:30 Welcoming Remarks
Panagiotis Marketos, Business Editor


Digital Transformation Objectives towards a new Banking Model

  • Shifting from cost reduction to consumer best experience provision
  • The era of the Agile Bank: Approaches for a new Operational Model
  • Seamless Banking and back-to-basics: Growing deposits, Growing loans
  • The Fintech impact on Banks’ evolution
  • The Regulatory framework facets as a Growth driver for Banks
09:30 – 09:45
Institutional Speaker
“Efficient Banking in the 21st Century: Growing the Pie through Technology”
Prof. Nikolaos Kourogenis, Professor and Department Chair, Department of Banking and Financial Management, University of Piraeus
09:45 –10:00
1-to-1 discussion
“Enabling Digital Wealth Management”
Panos Vamvakaris, Vendor Relations Specialist, Uni Systems
Johan Hellman, Head of ETFmatic, a part of Aion Bank NV/SA
10:00 – 10:10
1-to-1 discussion
“Phygital Banking: Cutting-edge technology for a human-centered service model”
Iakovos Giannaklis, General Manager of Retail Banking, Eurobank SA
10:00 – 10:20
1-to-1 discussion
“Analytics in Banking-The (REAL) time is now!”
Christos Michas, Sales Lead Banking & Insurance Sector, SAS (Greece-Bulgaria)
10:20 – 10:30
1-to-1 discussion
“Transforming Banking Customer Experience: from physical to digital”
Dimitris Plessas, Assistant General Manager Cards & Digital Business, National Bank
10:30 – 10:40 “ Funds Distribution: Digital Transformation”
George Xenofos, CEO, PCS
10:40 – 10:50
1-to-1 discussion
“Redefining the financial experience of the future- The Attica Bank concept”
Panagiotis Divriotis, Chief Retail Officer, Attica Bank
10:50 – 11:00 “Seamless Payments at the Heart of Customer Experience”
Eugenio Tornaghi, Chairman & Managing Director, New SIA Greece, Marketing & Sales Director, SIA S.p.A.
11:00 – 11:10
1-to-1 discussion
“A Fintech’s Journey”
Panagiotis Polydoros,  Business  Development  Director,  Mastercard
11:10 – 11:20
1-to-1 discussion
 “A new era in banking | Transformation in a fast-changing world”
Dimitris Kyparissis, CEO, Optima bank
11:20 – 11:30
1-to-1 discussion
“Early Warning services empower you to know the unknowns”
Nikitas Kladakis, Chief Executive Officer, Netbull
11:30 – 11:35 Virtual Networking Break & Live Expo
11:35 – 12:25
Panel Discussion
“Imperatives and Approaches for a Customer-facing Bank”

Panagiotis Tournavitis, CEO, Bank of Karditsa
Dimitris Strogilopoulos, Senior Director, Digital Banking Division, Alpha Bank
Ioannis Tsavdaridis, Chief Information & Digital Officer, Epirus Bank
Konstantina Vitoratou, Head of Group Operational Risk Sector, Eurobank
Moderator: George Pallioudis, Financial Services Managing Director, Accenture

12:30 – 12:45 Virtual Networking Break & Live Expo


Breaking Silos – Moving to Customer-facing Banks

  • Flexible Processes and the potential of the new hybrid model of Banking
  • Low-code potential modeling critical customer-centric banking activities
  • Personalized banking, “opti-channel” development
  • Preparing to moving to a Cashless society
  • The dynamics of the retail segment and the imperatives for Banks’ new role
12:40 – 12:50
1-to-1 discussion
“The new banking model for the new customers model”
George Kefalas, Assistant General Manager, Head of of Retail Products General Division, Eurobank
12:50 – 13:00 “Tailoring hybrid cloud for banking”
Andreas Tsangaris, CTO, Performance Technologies
13:00 – 13:10 “ Data-driven value creation in Banks: from Data to Insights to Action”
Nikos Tsantanis, Senior Product Marketing Manager, Intracom Telecom
13:10 – 13:25 “Building a customer journey with agile methodology”
Sophia Drakou, Senior Digital Product Owner at Digital Innovation teams, Alpha Bank
13:25 – 13:35 “A new era for Self Service Machines operations”
Georgia Botsika, Cluster General Manager Greece & Cyprus, Printec
13:35 – 13:45
1-to-1 discussion
“The future of card payments: going beyond physical cards”
Andreas Marneris, Head of Cards Issuing & Loyalty Programs, Eurobanκ
13:45 – 13:55 “Digital OnBoarding & Retention: post-pandemic challenges & solutions – the way forward!”
Andreas Syriopoulos, Business Development Manager, Intelli Solutions S.A.
13:55 – 14:00 “viacash – Disrupting the cash cycle“
Antonios Peppas, General Manager Greece, Viafintech
14:00 – 14:05 Virtual Networking Break & Live Expo
14:05 – 14:25

Fireside Chat

Dr. Michael Salmony, Executive Adviser, Worldline

Moderator: Dimitrios Salampasis, Asst. Professor, Swinburne University

14:25 – 14:30 Virtual Networking Break & Live Expo
14:30 – 15:15

Panel Discussion

“Roadmapping towards a customer-centric transformation and actionable digital initiatives – Critical Issues and Breakthrough Solutions”

Alexander Kaiser, Managing Director, Vicenda Australia
Zennon Kapron, Founder and Director, Kapronasia
Panagiotis Kriaris, Head of Business Development, Unzer
Dr. Jane Thomason, Co-Founder British Blockchain & Frontier Technology Association
Moderator: Dimitrios Salampasis, Asst. Professor, Swinburne University

15:15 – 15:20 Virtual Networking Break & Live Expo
15:20 – 15:30
International Speaker
“FinTech-enabled transformation in banking: empowering customers, improving competitiveness”
Dr. Dimitrios Salampasis, Director, Master of Financial Technologies, Asst. Prof. FinTech Innovation and Entrepreneurship, Swinburne University of Technology, Australia
15:30 – 15:40
Institutional Speaker
1-to-1 discussion
“The Developments of Instant Payments (TIPS)”
Stavroula Kampouridou, Chief Executive Officer, DIAS SA – Interbanking Systems
15:40 – 15:50
1-to-1 discussion
“Trust in the modern economy and the role of credit bureaus”
Petros Kapasouris, General Manager, Tiresias SA
15:50 – 16:00 Virtual Networking Break & Live Expo
16:00 –16:50
Panel Discussion
“Aligning modern Operational Models with Digital Banking Solutions & Services for value creation”

  • Alexandros Hanialidis, Digital Banking Director, Attica Bank
  • Konstantinos Kalogerakis, FinTech Innovation Director, Hellenic Development Bank
  • Ioannis Kitixis, Director Cards Acquiring, Eurobank S.A
  • Lena Palaiologou, IT Governance & Ecosystem Head, Piraeus Bank Group
  • Nassos Pavlidis, Director of the Financial Products Division, Alpha Bank

Moderator: Panagiotis Anastasakis, President & CEO, Priority

16:50 – 16:55 Virtual Networking Break & Live Expo


A new angle on market-driven Technology: Challenges, approaches, viable plans

  • Enhancing/Bypassing Legacy IT systems, Cloud & Remote working environments, IT Outsourcing
  • Cybersecurity – Cornerstone boosting loyalty and innovation embracement.
  • Leveraging AI, Machine Learning, and Robotics for gaining competitive edge
  • Big Data Analysis, Advanced Insight Analytics
  • Cryptocurrencies – Blockchain latest developments
16:55 – 17:05
International Speaker
1-to-1 discussion
“Building a data-led organization”
Natascha Seume, Head of Data & Architecture Office | Europe, MENAT, LAM, Canada, HSBC Service Delivery (Polska)
17:05– 17:15
1-to-1 discussion
“Recovery and Resilience Fund for SMEs: New Types of Challenges”
Spyros Rentetakos,
Manager of Small Business Banking Division, Alpha Bank
17:15– 17:25 “Microsoft Cloud for Financial Services: Accelerating innovation for sustainable growth”
Costas Gritsis, Digital Advisor, EMEA Customer Transformation & Innovation, Industry Solutions. Microsoft
17:25 – 17:30 Virtual Networking Break & Live Expo
17:30 – 18:20
Panel Discussion
“Market-driven Technologies- How IT Planning may embrace the new imperatives  towards a Customer-centric approach for Banks”

  • George Nasoulis, General Manager – Group CDO, Piraeus Bank
  • Dimosthenis Nikolopoulos, Director of IT & Digital Technology, Attica Bank
  • Panagiotis Soulos, Information Security Officer, Intrum Hellas
  • Dionisis Theodossiou, Head of IT Greece, HSBC Continental Europe
  • Nikolaos Vassilopoulos, IT Transformation Manager, Alpha Bank

Moderator: Dr. John Iliadis, IT Infrastructure Manager, TEIRESIAS S.A., Board Member, (ISC)2 Hellenic Chapter

18:20 – 18:25 Closing Remarks
Panagiotis Marketos, Business Editor

*Agenda is under development.

Hara Katsarou, Τ: +30 210 6617777 (ext. 233) M: 6951 007 127 Ε: [email protected]
Thanos Thomos, T: +30 210 6617 777 (ext. 322) E: [email protected]
Lisa Antoniadi, T: +30 210 6617 777 (ext. 158) E: [email protected]
Vicky Pavlatou, M: 6943 627 371 E: [email protected]

  Κλεισθένους 338, 15344, Γέρακας, Αττική, Ελλάδα
  +30 210 6617777
  +30 210 6617778