Thursday, 22 November 2018 | Divani Caravel Hotel


Innovation – Strategies – Timing: The New Roadmap

Organized by Banker’s Review & Boussias Communications

The conference focuses on the transition factors to Open Banking and the requirements of embracing innovation, new trends, solutions and services at the Financial, Technological, Business and Institutional level, as well as in formulating strategies by taking into account the timing parameter in the design of a sustainable Roadmap.


Grand Sponsors

Innovation Sponsor



16th Bank Management Conference


16th Bank Management Conference

The 16th Bank Management Conference took place at the Divani Caravel Hotel, on Thursday 22 November.

With the participation of 450 senior executives of the wider banking area and fintech, 40 speeches were presented by experts from Greece and abroad, by focusing  on the them of Open Banking.

The conference’s audience learned all the trends and the developments in the field of the financial institutions’ market.

The conclusion was that: Changes in technology and legislation lead to a new landscape that is characterized by challenges and opportunities.


The Conference

16th Bank Management Conference aims to highlight and analyze trends and milestones in cutting-edge technologies, the use of innovation in disruptive yet realistic new systems that, however, will be easy-to-use and positively welcome by the market, as well as emerging new marketing models. The Open Banking era has already started.

Open Banking is in a relatively unnoticeable phase from the market’s current perception, but it will soon start shaping a new culture. The Open Banking race is fast and robust; it requires disruptive technologies, although its success depends on the bottom line, in other words, the end-customers response (Businesses and Consumers). Being in a phase of PSD2 Directive’s official adoption and until its full implementation in conjunction with GDPR and the rest of the relevant regulations that directly or indirectly have an impact at the Banking sector, as well as the new “players” of the Financial Sector, the Banks are to encounter a series of fundamental challenges and need to be activated to plan their new course of actions by the proper use of high-tech aiming a successful digital transformation, while simultaneously setting appropriate go-to-market strategy conveying new value positioning expecting an increasing and positive response to new services new end-users experience, as well as new B2B and B2C relationship development channels.

The race of the Banking sector in the new reality within the challenge of Open Banking and its subsequent opportunities, as well as combined with the parallel introduction of new Financial Institutions (PSP’s, Challenger Banks), dictates new approaches in the field of alliances at both technological and commercial level. At the same time, the rising new Competitive Field becomes more complex. Innovation enables cutting-edge technologies (Core Banking as-a-Service, Open API’s, Data aggregation, Blockchain, BigData, AI, IoT, Strong Customer Authentication and other Anti-Fraud solutions) is the catalyst that influences the development of breakthrough, cost-effective, ergonomic and user-friendly services.

The strategy combined with the right timing for new value associated with quality, user-friendliness, prompt service delivery, security and a tangible end-customer benefit, constitute critical factors for gaining competitive advantage.

The conference, focusing on innovation, new trends, solutions and services in the field of Open Banking, is an ideal meeting point for organizations of the established Banking sector, as well as for innovative Fintechs and specialized consulting firms as a creative field for mutually beneficial exchange of views and business initiatives. Do not miss the opportunity to be at the 16th Bank Management Conference, which will host outstanding international speakers and Greek experts from the Financial, Technological, Business and Institutional Sectors, and is expected to host more than 200 executives.



Open Banking

Innovation – Strategies – Timing: the New Road Map

# 1 SESSION Roadmap, Regulatory Compliance, Next Day: High-Street Banks, Challenger Banks and Payment Service Providers.

The purpose of the 1st Session is to highlight the path to the new reality that will be shaped up by Open Banking. It will analyze current progress and the practical implications of the adoption of the Banking Directives, as well as the day-to-day plans by High-street Banks as well as the plans from the newcomers Challenger Banks and Payment Service Providers as part of their planning new Road Map.

# 2 SESSION The role and influence of Fintechs in Open Banking: Open API’s, Core Banking as-a-Service, Blockchain, Combating Digital Fraud.

The aim of the 2nd Session is to explore Fintechs contribution through the concrete presentation of innovative solutions, the fields in which their presence is considered fundamental and essential, their position towards partnerships as Providers, or alternatively in strategic alliances as Partners to Banking Organizations. Technologies that will change the landscape and support Open Banking “take flesh and bones” are about to come to light.

# 3 SESSION Omni-Channel Experience, Consumers Culture Shift, User Experience, New Banking Digital Services: BigData, Artificial Intelligence, Internet of Things.

The purpose of the 3rd Session is to analyze the evolution of the new relationships that Open Banking shapes in the market and the solutions and services for monitoring, measuring and responding to customer needs. The new approach is inevitably high – tech and its achievements will affect customer engagement, positive experience towards a new consumer culture. The time and mode of implementation to be analyzed in relation to the mentality of the new generation as well as traditional consumers.

Organizational committee

The context and the content of the Conference are crucially relevant and present the growing interest covering an ecosystem that is obviously going to have a positive and breakthrough impact on Business cross-industry, as its Organizing Committee is comprised of senior executives from different relevant areas, Institutional and Technological sectors, who have vision, know-how, experience and practical involvement at different levels in projects referring to the new payment ecosystem.

Damianos Charalampidis

Executive General Manager, Alpha Bank

Kostis Chlouverakis

Group Chief Digital Officer, Eurobank Group

Stefanos Mytilineos

Chief Digital Officer Piraeus Bank

Stavros Petroulas

Director, Digital Channels Division, National Bank of Greece

Sotiris Sirmakezis

Digital Banking & Digital Transformation Expert

Dimitra Vourna

Chief Operating Officer, HSBC France, Athens Branch

Meet the speakers

Keynote Speakers

Keynote Speaker

Dimitri Anagnostopoulos

Partner, True North Partners, London, Frankfurt, Dubai, S. Africa

Keynote Speaker

Sophia Bantanidis

EMEA Head of Regulatory & Market Strategy and Citi Accelerator Mentor, Citi

Keynote Speaker

Daniel Doderlein

CEO & Founder at AUKA

Keynote Speaker

Dr. Nicodemos Damianou

CEO, JCC Payment Systems Ltd

Digital Banking Directors Discussion

Damianos Charalampidis

Executive General Manager, Alpha Bank

Kostis Chlouverakis

Group Chief Digital Officer, Eurobank Group

Stefanos Mytilineos

Chief Digital Officer Piraeus Bank

Aspa Palimeri

Country Manager, Greece, Cyprus & Malta, Mastercard

Dimitris Plagiannis

Chief Digital & Retail Officer, Attica Bank

Dimitra Vourna

Chief Operating Officer, HSBC France, Athens Branch


Lambros Tsolkas

Vice President of Accenture S.A.

Banking Executives

George Kostopoulos

Customer Innovation, Digital Business, Piraeus Bank

Andreas Marneris

Head of Loyalty Programs, Eurobank

Costis Paikos

Head of Digital Banking, Payments & Adding Value Services of Eurobank Group Digital Banking

Yannis Papakostas

Head of Digital Innovation Division, Alpha Bank

Pericles Papaspyropoulos

Head of Sector, Cards Division of National Bank of Greece

Spyros Rentetakos

Manager of the Small Business Banking Division, Alpha Bank

Alkiviadis Trigkas

Head of Electronic Banking Sector in the Digital Channels Division, National Bank

Grigori Vyssoulis

Head of Retail Segments Sector, National Bank of Greece

Banking Solutions Experts

Grigoris Dimitropoulos

Business Development Manager, Intelli Solutions

John Doxaras

Warply CEO & Founder

Alfred Escala

Vice President Cognitive & Industry Solutions for IBM Spain, Portugal, Greece and Israel (SPGI)

Sophocles Ioannou

Regional Manager – Mediterranean & Levant, OpenWay Group

Nikos Makris

Digital Architect, Microsoft Services Central & Eastern Europe

Ilias Mamouras

Services Deputy Director, PREDICTA S.A.

Alexander Mostowfi

Banking Innovation Advisor Leader, Oracle EMEA

Emmanuel Netos

General Manager, Pylones Hellas S.A.

Nicolò Romani

Head of Innovation, SIA

Spyros Sakellariou

Content Delivery & VAS Section Manager, Intracom Telecom

Mitesh Soni

Senior Director of Innovation and Fintech, Finastra

Greek Fintech Survey

Dr. Panagiotis Kourouthanassis

Associate Professor of Information Systems and eGovernment , Department of Informatics of the Ionian University

Regional Bank Case Study

Petros Tatoulis

Regional Governor, Peloponnese Region

Banking and Fintech Discussion

Ioannis Grammatikos

Deputy General Manager Small Business Banking, Payments & Retail Lending, Piraeus Bank

Dimitris Economou

Deputy General Manager, Head of Small Business Segment General Division, Eurobank

Theodoros Kounas

General Manager, Everypay S.A

Dimitris Litsikakis

Country Manager Greece, Cyprus & Malta, Revolut

Spyros Rentetakos

Manager of the Small Business Banking Division, Alpha Bank

Vaios Rizoulis

Head of Product Development & Support Sector, National Bank

Key Issues

  • Constructive debate on regulations impact for a transformed banking industry
  • Successful bank-fintech partnerships building market share and offering targeted services to new customers
  • Develop new revenue streams from Open Banking compliance requirements
  • Plan risk mitigation strategies for data protection, privacy and liability concerns
  • Encourage digital engagement and loyalty through an improved customer journey
  • Establish an implementation plan to redesign existing legacy systems
    • Planning to embrace innovative high-tech systems
    • Adopt a cross-industry and cross-border strategy in an expanding market
    • Embrace agile internal operations to quickly comply and respond to new opportunities

Conference Audience

16th Bank Management Conference addresses senior executives from the International Institutions, the Banking and the Financial sector, as well as experts in Digital Transformation, Challenger Banks, PSP’s, Fintechs, ICT Innovators, while also top consultancy experts and C-level executives from different vertical markets (Retail, Energy, Telecoms, etc.) and savvies on Marketing Strategy. In particular:

  • Chief Technology Officers, Heads of IT & CIOs
  • Chief Digital Officers
  • Chief Innovation Managers (Retail, Telecoms, Utilities, etc.)
  • Chief Non-Bank Institutions
  • Chief Retail Banking Officers
  • Chief Operations Officers (COOs)
  • Financial Compliance Directors
  • ICT Auditors
  • Risk & Authentication Managers
  • ICT Infrastructure and Business Continuity Managers
  • ICT Managers
  • Chief Marketing Officers
  • Payments Experts
  • Financial Systems and Services’ Consultants, and Integrators
  • Cutting-Edge Technology Experts

Grand Sponsors

Microsoft (NASDAQ “MSFT”) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more. All Microsoft® products have been designed to broaden individual and business opportunities.  Further information about Microsoft can be found in the following link:

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Hungary, Romania, Serbia, Slovakia and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.
In 2017, SIA managed 13.1 billion clearing transactions, 6.1 billion card transactions, 3.3 billion payments, 56.2 billion financial transactions and carried 784 terabytes of data on the network.
The Group, which currently has over 3,400 employees, closed 2017 with revenues of €567.2 million.

Innovation Sponsor

Mastercard is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone.


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions, Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today –spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location – from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology. Please visit

Intelli Solutions Group Corporation is active in the provision of Business Consulting and IT services, offering integrated software products and solutions, primarily for the financial and telecommunication sectors, with presence in the geographic area of Southeastern Europe, Middle East and Africa. The Group is specialized in Digital Transformation consulting services in the business areas of Customer Engagement, Customer Retention and Revenue Assurance.

OpenWay Group has been ranked #1 in digital payment processing software by Gartner since 2009 and a leader in digital wallet software by Ovum since 2016. Its WAY4 open platform is a market-leading solution for card and account issuing, merchant acquiring, transaction switching, omni-channel digital banking, digital wallets and tokenisation, e-commerce gateway, loyalty, and fleet cards.

Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service. With more than 430,000 customers, 138,000 employees and over 26,000 partners in more than 176 countries, Oracle helps customers develop strategic roadmaps and advance their journey to the cloud from any point: new cloud deployments, legacy environments, and hybrid implementations. For more information about Oracle (NYSE:ORCL), visit

Since 1986, PREDICTA’s analytical solutions bring the power of Advanced Analytics in the hands of business users and optimize decision making, gradually transforming every organization to a ‘Data-driven Enterprise’. PREDICTA S.A. operates in Greece, Cyprus, Bulgaria, Romania, Albania and F.Y.R.O.M. as an IBM Business Partner, as well as in an extended territory in collaboration with its technology partners.

Pylones Hellas was established in 1997 to provide advanced IT solutions to medium and big sized businesses throughout Greece, Cyprus and Balkans. Pylones today is one of the most well-known systems integrator in the Greek private sector. The company has worked next to its clients providing them with world class integrated solutions & IT security services, tailored to their needs, helping them transform their business. Pylones Hellas’ clientele comprises from all the Greek telecom providers, the major banks in Greece and Cyprus, financial and insurance organizations, the biggest 4 and 5 stars hotels in Greece, construction companies, manufacturing and retail companies, internet gaming companies, and many more.

Η Uni Systems, μέλος του Ομίλου Quest, από το 1964 παρέχει ολοκληρωμένες λύσεις και υπηρεσίες ΤΠΕ στην ελληνική αγορά ως σημαντικός εταίρος τραπεζικών και χρηματοοικονομικών ιδρυμάτων, οργανισμών Δημοσίου, τηλεπικοινωνιακών παρόχων και επιχειρήσεων και συγκαταλέγεται στις πλέον αξιόπιστες εταιρείες του χώρου. Σήμερα, επενδύει έμπρακτα στην ευρωπαϊκή προοπτική της επιδεικνύοντας ευρύ χαρτοφυλάκιο επιτυχιών και βέλτιστων πρακτικών σε σύνθετα και κρίσιμα έργα πληροφορικής και επικοινωνιών σε περισσότερες από 25 χώρες μέσω των θυγατρικών εταιρειών της σε Βέλγιο, Λουξεμβούργο, Ρουμανία και Ιταλία. Για περισσότερες πληροφορίες επισκεφθείτε το website:

Warply is the #1 Global Loyalty Solution and one of the largest companies in Mobile Loyalty & Payments in EMEA. Warply has been a trusted partner to several of the world’s leading brands, including Banks from all over the world, focusing on holistic value generation on both the issuing and the acquiring side. Due to the state-of-the-art marketing cloud loyalty platform, Warply empowers businesses to increase sales through loyalty and rewards programs, including personalized and predictive messaging, couponing, proximity marketing and innovative unique solutions such as Payments Keyboard – a unique machine learning powered, PSD2 compliant, holistic banking solution – merchant wallets solutions and of Award-Winning Digital Financial Management Solutions for the business banking. For more details, visit


Media Sponsors

Conference Experience Sponsor

Conferience is an interactive web-app facilitating direct interactive possibilities among speakers and audiences for events such as: lectures, presentations, conferences, polling, training courses, seminars, focus groups, research & (executive) meetings.

Organized by

Contact us

Hara Katasarou, T: 210 6617777  (ext. 153), Ε:  [email protected]

Thanos Thomos, Τ: 210 6617777  (ext. 322), Ε: [email protected]
Liza Antoniadi, Τ: 210 6617777  (ext 158), Ε: [email protected]

Vicky Pavlatou, Τ: +30-6943627371, Ε: [email protected]

Project Manager
Aikaterini Kioulbaxioti, Τ: 210 6617777  (ext. 258), Ε: [email protected]

Boussias Communications

  338, Kleisthenous Str. 15344, Gerakas, Atitiki, Greece
 +30 210 6617777
 +30 210 6617778