Thursday 23 November 2023 | Megaron Athens International Conference Centre

Banks at a Turning Point:
Extended Business Models & Partnerships

21st Bank Management Conference has successfully been completed as a Physical Event on 23 November 2023 at Megaron Athens Conference Centre. The Conference was sold out welcoming 550+ attendees, where Thought & Institutional leaders, IT Solutions Providers, top Advisory Firms, and Expert Banking Executives shared their powerful insights on how Banks are urged to respond via innovation & digital transformation to the emerging imperatives leading to revise and extend their existing business models towards a progressively “smarter” and more open financial ecosystem defining the future relationship between the Market and Incumbents – 3rd Players in the new era.  

We renew our appointment on Tuesday 26 November 2024 


The Conference

The Conference will focus on how Banks are exploring their boundaries’ expansion by providing new hybrid experiences (like fintechs currently do), while additionally providing content and specialized information to Businesses from the different vertical markets.

In fact, banks’ physical and digital premises have to be evolving into points-of-sale for non-financial services and products of businesses included in every bank’s partner ecosystem. Further, banks will expand their portfolio by offering more & differentiated financial solutions to their customers and partners gaining competitive edge.

Such a disruptive initiative requires the use of new and cutting-edge technologies, as well as continuous enhancement of the digital transformation process.

Focus Areas

  • Banks’ new Hybrid experiences & extended services – towards an extrovert banking model   
  • Differentiated provision of a wide gamut of 3rd-party products, services (e.g. eCommerce).  
  • Embedded finance reaching out to new potential  (e.g. new-gen payments, prompt onboarding) 
  • Digital Transformation, Open Banking, Disruptive Approaches & Technologies 
  • Using state-of-the-art IT Architectures & Systems, and Actionable innovation  
  • Big data analytics and Data utilization as-a-Service to the ecosystem partners.  
  • Platformification and its potential to enrich interoperable capabilities with ecosystem members 
  • Abide by the current Regulations including ESG Imperatives impacting new products launch  

The Program

Session I

The challenges of extended Banking models

  • Steps to viable new ‘smart’ models – the Bank as a point-of-sale 
  • Inclusion of emerging market requirements  
  • Culture shift towards enhancing Customer-centricity via Breakthrough solutions  
  • New focus on better Customer engagement in an extended landscape 

Session II

The new era’s imperatives of BaaS and Open Finance

  • Opening up the traditional Banking system – a crucial turning point  
  • Adopting the new directives and ESG imperatives to reform portfolio 
  • Approaches of an evolutionary journey to a marketplace culture 
  • Making the bank a user-friendly one-stop shop

Session III

Disruptive Interventions and Actionable Innovation

  • Data and Actionable knowledge – the new powerful asset for Banks 
  • Using ESG prerequisites for new products and services’ launching 
  • Cutting-edge technologies automating a competitive bank-to-market operations’ lifecycle  
  • Cyber attacks, financial crime and Cybersecurity – Protecting consumer activities

Meet the

Organizing Committee

Meet the


Key Issues

  • Bank ecosystem ‘smart’ models – Synthesizing Innovation for Market expansion  
  • Culture shift, advanced Customer engagement, upgrading the banking experience  
  • Leaving Legacy behind, Platformification, Agility, Diversified servicing, Scalability 
  • Bank-as-a-Service (BaaS), Open Finance, Embedded Finance  
  • ESG Imperatives, Eliminating Compliance Risks, Sustainable development 
  • Personalized Services, Automated Processes, Real-time Straight-through-Processing (STP) 
  • Cutting-edge technologies, AI-driven Insight Analytics, Remote Working, Cybersecure banking 

Who should attend

Retail Banking Executives, Customer Experience Experts,  Digital Transformation Officers, CIOs and IT Executives, Risk Managers, Regulators & Compliance Officers, Operations Officers, Digital Product Officers, Payments Executives, Cards Business Executives, Digital Marketing Leaders, Product & Services C-level Officers, Senior and Middle Management Executives of the above roles



Why become a Sponsor

  • Empowering your Brand Awareness in Financial Sector and the connected ecosystems
  • Active contribution to the Conference content addressing key stakeholders-attendees
  • Cultivating relationships and close interaction with potential Clients’ Decision Makers
  • Highlighting focus areas of your solutions – Promoting your Value Proposition
  • Lead Generation – Setting up meetings with prospective clients
  • Shortening sales close lifecycle

Become a Sponsor

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Gold Sponsors

Nexi is Europe’s PayTech company operating in high-growth, attractive European markets and technologically advanced countries. Listed on Euronext Milan, Nexi has the scale, geographic reach and abilities to drive the transition to a cashless Europe. With its portfolio of innovative products, e-commerce expertise and industry-specific solutions, Nexi provides flexible support for the digital economy and the entire payment ecosystem globally, across a broad range of different payment channels and methods. Nexi’s technological platform and the best-in-class professional skills in the sector enable the company to operate at its best in three market segments: Merchant Services & Solutions, Cards & Digital Payments and Digital Banking & Corporate Solutions. Nexi constantly invests in technology and innovation, focusing on two fundamental principles: meeting, together with its partner banks, customer needs and creating new business opportunities for them. Nexi is committed to supporting people and businesses of all sizes, transforming the way people pay and businesses accept payments. It offers companies the most innovative and reliable solutions to better serve their customers and expand. By simplifying payments and enabling people and businesses to build closer relationships and grow together, Nexi promotes progress to benefit everyone.

Temenos AG (SIX: TEMN) is the world leader in banking software. More than 3,000 banks worldwide, including 41 of the top 50 banks, rely on Temenos to process both daily transactions and customer interactions for more than 500 million banking customers. Temenos offers Cloud-native, Cloud-agnostic and AI-driven front office software for core banking, payments and funds administration, enabling banks to deliver seamless, omnichannel customer experiences and achieve operational excellence.

Temenos software has been shown to enable best-performing customers to achieve a cost-to-revenue ratio of 26.8%, corresponding to half the industry average, with a return on capital of 29%, which is three times the industry average. These customers invest 51% of their IT budget in growth and innovation over maintenance, which is twice the industry average, demonstrating that banks’ IT investment adds tangible value to their business.

Grand Sponsors

Στην ΕΥ, σκοπός μας είναι η δημιουργία ενός καλύτερου εργασιακού κόσμου, παράγοντας μακροπρόθεσμη αξία για τους πελάτες μας, τους ανθρώπους μας και την κοινωνία, και οικοδομώντας εμπιστοσύνη στις κεφαλαιαγορές.

H EY λειτουργεί στην Ελλάδα από το 1926. Η ΕΥ Ελλάδος διαθέτει γραφεία σε Αθήνα, Θεσσαλονίκη και Πάτρα.

Για να μάθετε περισσότερα για την EY, επισκεφθείτε το

Η Hewlett Packard Enterprise είναι η παγκόσμια εταιρεία edge-to-cloud που βοηθά τους οργανισμούς να ξεκλειδώσουν τις δυνατότητές τους, αποσπώντας αξία από όλα τα δεδομένα τους, παντού. Οι μοναδικές, ανοιχτές και έξυπνες τεχνολογικές λύσεις της παρέχονται ως υπηρεσία και προσφέρουν μια σταθερή εμπειρία σε όλα τα νέφη (clouds) και τα άκρα (edges), ενώ είναι σχεδιασμένες ώστε να βοηθούν τους πελάτες να αναπτύξουν νέα επιχειρηματικά μοντέλα, να ανακαλύψουν νέους τρόπους οργάνωσης, λειτουργίας και ανάπτυξης και να αυξήσουν την επιχειρησιακή απόδοση.

Η Performance είναι ένας αξιόπιστος συνεργάτης για κάθε οργανισμό που επιδιώκει να επαναπροσδιορίσει και να επανεφεύρει τον εαυτό του μέσω των ψηφιακών τεχνολογιών. Προσφέρουμε προϊόντα, υπηρεσίες και λύσεις που μεταμορφώνουν τις παραδοσιακές επιχειρήσεις σε digital leaders. Βοηθάμε τις επιχειρήσεις να αναπτυχθούν μέσω της αποτελεσματικότερης χρήσης της τεχνολογίας, να υιοθετήσουν και να υλοποιήσουν τεχνολογικές λύσεις που μπορούν να τους βοηθήσουν να αναπτύξουν αλλά και να βελτιώσουν τις εταιρικές τους διαδικασίες.

Η VMware φέρνει επανάσταση στην εμπειρία του multi-cloud, παρέχοντας ένα ασφαλές, αξιόπιστο και απρόσκοπτο ψηφιακό θεμέλιο για όλες τις εφαρμογές. Δεσμευόμαστε να δημιουργήσουμε ένα περιβάλλον που δίνει στους πελάτες μας τον έλεγχο των επιχειρήσεων χωρίς συμβιβασμούς στην καινοτομία ή την ασφάλεια. Αποστολή μας είναι να βοηθήσουμε τους οργανισμούς να επιτύχουν το όραμά τους για ψηφιακό μετασχηματισμό μέσω αξιόπιστων υπηρεσιών cloud και τεχνολογικών λύσεων αιχμής.

At Being Essential, our passion lies in unlocking human potential. We specialize in crafting cutting-edge corporate academies in collaboration with leading global organizations. Our tailored programs focus on management, leadership, and customer experience, utilizing diverse tools like e-learning,  interactive workshops, gamification, and coaching to empower peak performance. Proudly partnered with industry giants like Harvard Business Publishing, Skillsoft, Mobitrain, and Celemi, we are dedicated to elevating individuals and organizations to unparalleled success.

PCS SA., a member of the Epsilon Net Group, for three decades is a leading provider of solutions vertical for financial segments such as Wealth Management, Fund Management, Private Banking, Distribution of Funds, Custody, Brokerage, Pensions Schemes, Occupational Retirement Provision, Corporate Actions & IPO’s. With over 50 successful implementations across Europe and Africa, PCS combines extensive industry experience with specialized technological skills and enables forward-thinking financial institutions to optimize their operations and be more efficient, agile and responsive to business challenges. PCS has received numerous accolades, among others the Fintech of the Year award at the Digital Finance Awards 2022 and recognition as one of the Best Places to Work in Europe. 


Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 732,000 people serving clients in more than 120 countries.

Deloitte operates in Greece since 1975, as a member of one of the world’s largest professional services networks, Deloitte Touche Tohmatsu. With offices in Athens, Thessaloniki, Heraklion, Patras and Ioannina, Deloitte Greece employs more than 2,700 professionals. Having followed a 48-year period of successful activity in the Greek market, we combine an unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal.

Εstablished in 1990, EFFECT designs, develops and implements innovative, fully compliant software solutions for Private Banking & Wealth Management, Asset Management, Fund Management, Administration & TA, Pension Fund, Robo Advisory, Depositary Services, Custody Services, Βrokerage, Family Offices. The newly launched web based FIN/S adds value for its clients deploying optimal practices and technologies for Back, Middle and Front office operations, Risk Management and Regulatory Reporting and Compliance Operations.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions to help them solve their most critical business problems.

Group-IB is one of the leading providers of solutions dedicated to detecting and preventing cyberattacks, identifying online fraud, investigation of high-tech crimes and intellectual property protection. Group-IB is an active collaborator in global investigations led by international law enforcement organizations, such as Europol and INTERPOL. Group-IB is also a member of the Europol European Cybercrime Centre’s (EC3) Advisory Group on Internet Security created in order to foster closer cooperation between Europol and its leading on-law enforcement partners. Group-IB’s experience in threat hunting and cyber intelligence has been fused into an ecosystem of highly sophisticated software and hardware solutions designed to monitor, identify, and prevent cyberattacks. Group-IB’s mission is to protect its clients in cyberspace daily, creating and leveraging innovative solutions & services.

INFORM (LYK.ATH) was founded in 1897, is listed on the Athens Stock Exchange since 1994 and provides products and services for the secure management of documents and information, innovating in the digital transformation of companies and organizations by providing highly specialized solutions. It has 520 employees with four production units in Greece, Romania and Albania, while it holds a leading position in the markets of Central and Eastern Europe in the Public and Private sector. It is a member of AUSTRIACARD HOLDINGS, an Austrian group of high information technology in the field of Hardware Embedded Security, which employs 1.400 people and has an international presence with three Divisions, AUSTRIACARD, INFORM and NAUTILUS, in the fields of Digital Security (Information Security), Information Management (Information Management), as well as the IoT respectively.

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mellon Group is a leading multinational company and one of the top Information Technology providers. Over the course of 29 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Payments, Retail Banking Software and Hardware Solutions, Omni-Channel & Unified Contact Centre Communication, as well as Business Process Management and Personnel Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail, large enterprises and merchants, the public sector et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other businesses and their customers.

Founded in 1975, Microsoft (Nasdaq “MSFT”@microsoft) enables the digital transition to the age of the intelligent cloud computing and the intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

Microsoft began its activities in Greece in 1992. During the last 30 years, Microsoft Hellas offers software, services, devices, and solutions that help people and organizations to reach their full potential. In 2020, Microsoft launched the Gr for Growth initiative, a major technological commitment to citizens, the Public sector and businesses of all sizes in Greece for technology and new resources that create additional growth opportunities.

Under this initiative, Microsoft will construct a complex of three Datacenters in Attica, placing the country on Microsoft’s global cloud infrastructure map – which is the largest in the world – thus ensuring access to business-level “low latency” Cloud services. At the same time, in order to support Greek citizens in their professional as well as personal goals, Microsoft will train a workforce of 100,000 citizens in digital skills by 2025.

Printec is a leader in business-to-customer transaction technologies in 16 countries in Central and Eastern Europe, offering a wide range of technology solutions that help improve human interactions, making everyday life easier. Our solutions enable businesses to leverage innovative technology to provide superior customer experience while achieving operational efficiencies and regulatory compliance.

Pylones Hellas is a leading company in the Greek ITC market. Since its establishment in 1997, Pylones has strategically focused on meeting the needs of modernizing private sector infrastructure. Moving steadily and carefully, the company succeeded in forming one of the largest Information Technology, Communications, Cyber Security, and Integrators in Greece.  

Founded in 1994, AEG stands today among the largest SWIFT Service Bureaux worldwide and IT solution providers for the financial sector. The AEG Service Bureau is accredited and fully compliant with SWIFT operational requirements of the “Standard Operation Practice” level as defined in the “SWIFT Shared Infrastructure Program”.

tbi bank is a mobile-first challenger bank in South East Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. It focuses on helping merchants to grow their business as well as providing consumers with financial products and services that make their lives easier. Currently operates in Greece, Romania, Bulgaria, Germany, and Lithuania. Through various digital channels and trusted partnerships with nearly 20,000 merchant locations, tbi has a customer base of 2 million clients and issued nearly 550,000 loans in 2022. Its business model and customer-focused approach resulted in becoming one of the most profitable and efficient banks in the region.


Honorary Support

Ιnterpretation Sponsor

Communication is more than a right; it is a need and needs know no compromise. Interpretit has arrived to provide interpreting and translation services that meet the needs of modern companies, businessmen and individuals. 

Professionalism, experience, expertise, flexibility and love for what we do: the key-words describing our ethos and lay the foundations for long-lasting relationships with our clients. 

Are you ready? Find out more about us on 

Audiovisual Sponsor

CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

Official Publication

Contact Us

Hara Katsarou, Τ: +30 210 6617777 (ext. 233), M: 6951 007 127, Ε: [email protected]
Lisa Antoniadi, T: +30 210 6617 777 (ext. 158), E: [email protected]
Phaedra Baritaki, Τ: +30 210 661 7777 (ext. 192) , Μ: +30 698 018 2723, Ε: [email protected]
Vicky Pavlatou, M: 6943 627 371, E: [email protected]

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