Wednesday 23 November 2022 | Divani Caravel Hotel, Athens

Re-imagining the Value Chain for a truly Customer-Centric Bank

20th Bank Management Conference has successfully been completed as a Physical Event on 23 November 2022 at Divani Caravel Hotel, Athens. Celebrating its 20th anniversary, we explored the innovative interventions, as well as the disruptive imperatives of Digital Banking highlighting effective, and specialized approaches on state-of-the-art solutions and new-gen services. 

Institutional & International Thought Leaders, IT Solution Providers, top Advisory Firms, and Expert Banking Executives shared their powerful insights on the Transformation of the Banking Industry giving special emphasis to Customer-Centricity and its enhanced value development for Banks and their Customers leading to Sustainable Growth lanes. 


We renew our appointment on Thursday 23 November 2023  


Focus Areas

  • Resilient Digital Banking – Synthesizing Innovation & Digital Skills Development
  • The imperative of embedded finance solutions’ adoption – Quick Wins for Banks and the Market
  • Improving customer trust and engagement across all channels – effective care of NPL issues
  • Escalating new deployments and delivering customer-centric services – Bank-as-a-Service coming to age
  • Increasing proactive recommendations via data analytics and AI
  • Upgrading IT systems, Cybersecurity, and Processes being leveraged by Modern Technologies

The Program

Session I

Crucial Points of Digital Banking Transformation Success

  • Align Leadership and Culture towards a Resilient Digital Future
  • Identifying partial deployments’ problems – securing digital Banking performance
  • Adopting common-sense approaches coupling existing and new tactics that work
  • The advantage of Banks’ becoming Data & Analytics Leader
  • Learning from Fintechs, BigTechs, Neobanks, and Challenger Banks

Session II

Hybrid Models to gain momentum improving Customer engagement

  • Phygital Approach advantages, Profiling Consumer Generations via Actionable Innovation
  • Flexible Processes and the potential of the new hybrid model of Banking & embedded finance
  • Operational Agility in practice – APIs, Open Banking, KYC, Omni-channel Digital onboarding
  • The boosting of Mobile-first approach addressing customers’ needs and digital sales
  • Embedding digital services, and new generation Banking products

Session III

Using Modern Technologies for tangible outcomes on Customer Loyalty & convertible Experience

  • Pragmatic planning to enhance existing IT Systems reducing back-end paperwork
  • Learning from competition, fostering partnerships, towards top quality banking services
  • High-tech monitoring of the customer lifecycle journey securing loyalty & personal banking
  • The secret of leading on Big Data Analysis, and use of AI for uncovering opportunities
  • The extended financial services’ ecosystem and the maturity of modern technologies

Organizing Committee

Meet the


Key Issues

  • Quick wins/Mid-term priorities via improving omni-channel Customer centricity
  • Resilient Digital Banking – Synthesizing Innovation & Digital Skills Development
  • The advantage of becoming Data & Analytics Leader using AI to mine opportunities
  • Learning from Fintechs, BigTechs, Neobanks, and Challenger Banks
  • Agility in practice – APIs, Open Banking, KYC, Omni-channel onboarding, Phygital Approaches
  • The boosting of Mobile-first & Phygital approaches – Hybrid comes into age
  • Effective and Viable resolutions of NPLs and NPEs issues
  • The extended financial services’ ecosystem and the maturity of modern technologies
  • Flexible Processes and the new paradigm of Embedded Finance
  • High-tech monitoring of the customer lifecycle journey securing loyalty & personalized banking
  • Upgrading IT systems and Processes – Leverage Modern Technologies & Cybersecurity edge

Who should attend

Retail Banking Executives, Customer Experience Experts,  Digital Transformation Officers, CIOs and IT Executives, Risk Managers, Regulators & Compliance Officers, Operations Officers, Digital Product Officers, Payments Executives, Digital Marketing Leaders, Product & Services C-level Officers, Senior and Middle Management Executives of the above roles



Why become a Sponsor

  • Empowering your Brand Awareness in Financial Sector & connected ecosystems
  • Active contribution to the Conference content addressing key stakeholders-attendees
  • Cultivating relationships and close interaction with potential Clients’ Decision Makers
  • Highlighting focus areas of your solutions – Promoting your Value Proposition
  • Lead Generation – Setting up meetings with prospective clients
  • Shortening sales close lifecycle

Become a Sponsor

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Gold Sponsors

COSMOTE is the unified commercial brand for all the products and services of OTE Group and its key message is “a better world, for all”. Its mission is to bring technological capabilities to all, so that everyone can live and enjoy at the fullest all possibilities offered now, while also building on them for a better tomorrow.

OTE Group is the largest investor in new technologies and infrastructure in Greece, with investments of more than €5 billion over the past decade and €3 billion through 2027. OTE Group’s magnitude, expertise and experience guarantee the quality of services offered under the unified COSMOTE commercial brand.

Through its intense activity in the field of IT Integration and having established strategic partnerships to implement complex ICT projects, OTE Group has become a partner of choice for any enterprise seeking advanced and customizable solutions in the fields of Health, Tourism, Financial, Information Security, Energy, Data Centers, Cloud and Internet of Things (IoT).

Nexi is Europe’s PayTech company operating in high-growth, attractive European markets and technologically advanced countries. Listed on Euronext Milan, Nexi has the scale, geographic reach and abilities to drive the transition to a cashless Europe. With its portfolio of innovative products, e-commerce expertise and industry-specific solutions, Nexi provides flexible support for the digital economy and the entire payment ecosystem globally, across a broad range of different payment channels and methods. Nexi’s technological platform and the best-in-class professional skills in the sector enable the company to operate at its best in three market segments: Merchant Services & Solutions, Cards & Digital Payments and Digital Banking & Corporate Solutions. Nexi constantly invests in technology and innovation, focusing on two fundamental principles: meeting, together with its partner banks, customer needs and creating new business opportunities for them. Nexi is committed to supporting people and businesses of all sizes, transforming the way people pay and businesses accept payments. It offers companies the most innovative and reliable solutions to better serve their customers and expand. By simplifying payments and enabling people and businesses to build closer relationships and grow together, Nexi promotes progress to benefit everyone.

Grand Sponsors

Hewlett Packard Enterprise is the global edge-to-cloud company that helps organizations accelerate outcomes by unlocking value from all of their data, everywhere. Built on decades of reimagining the future and innovating to advance the way people live and work, HPE delivers unique, open and intelligent technology solutions delivered as a service – spanning Compute, Storage, Software, Intelligent Edge, High Performance Computing and Mission Critical Solutions – with a consistent experience across all clouds and edges, designed to help customers develop new business models, engage in new ways, and increase operational performance. For more information, visit: 


iNFINITUM, a Hewlett Packard Enterprise Gold Partner, boasts an extensive expertise in IT services and solutions.  At iNFINITUM, we constantly aim to create trouble-free digital environments surrounded by intelligent, data-driven technology. We adapt to new technologies every day, deploying optimal, reliable, cost effective and secure business solutions, staying always by your side. For more information please visit

PCS SA, member of Epsilon Net, for 30 years delivers market leading solutions for vertical segments of the financial sector in Europe and Africa such as Wealth Management, Fund Management, Private Banking, Distribution of Funds, Custody, Brokerage, Pension Schemes, Occupational Retirement Provision, Corporate Actions and IPO’s. PCS has been recognized as Fintech of the Year 2022 and as one of the Best Workplaces in Europe.

Since 1976, SAS has empowered and inspired customers with the most trusted analytics. From machine learning, deep learning, computer vision, and natural language processing (NLP) to forecasting and optimization, our AI and IoT technologies support diverse environments and scale to meet changing business needs. More than 84,000 customer sites in 145 countries, including 92 of the top 100 companies on the Fortune 500® list, count on SAS to help them transform a world of data into a world of intelligence. To learn more, visit 

Performance is a trusted partner for organizations that seek to redefine and reinvent themselves through digital. We provide solutions and services that transform traditional businesses into digital leaders. We help businesses grow through the most effective use of technology. Our team has the expertise to help you realize the maximum value from your IT investments. Our focus areas are: Cloud, Analytics, Workflow and Cybersecurity. To learn more, visit

Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement. Learn more at


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Deloitte Greece is a member of the world’s largest professional services network, Deloitte Touche Tohmatsu since 1975. With offices in Athens, Thessaloniki, Heraklion, and Patras and with more than 2,400 professionals, we combine an unmatched breadth and depth of capabilities in consulting, audit and assurance, financial advisory, risk advisory, tax and legal.

Operating as a true multidisciplinary model, we collaborate across businesses to solve the most challenging issues of our clients. We work with clients in every sector of the Greek economy to deliver innovative solutions using the latest tools and technologies.

EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
To learn more about EY, please visit

INFORM (LYK.ATH) was founded in 1897, is listed on the Athens Stock Exchange since 1994 and provides products and services for the secure management of documents and information, innovating in the digital transformation of companies and organizations by providing highly specialized solutions. It has 520 employees with four production units in Greece, Romania and Albania, while it holds a leading position in the markets of Central and Eastern Europe in the Public and Private sector. It is a member of AUSTRIACARD HOLDINGS, an Austrian group of high information technology in the field of Hardware Embedded Security, which employs 1.400 people and has an international presence with three Divisions, AUSTRIACARD, INFORM and NAUTILUS, in the fields of Digital Security (Information Security), Information Management (Information Management), as well as the IoT respectively.

Kyndryl is the world’s largest IT infrastructure services provider. The company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl’s more than 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75% of the Fortune 100.

Mellon Group is a leading multinational company and one of the top Information Technology providers. Over the course of 29 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Software and Hardware Solutions, Omni-Channel & Unified Contact Centre Communication, as well as Business Process Management and Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail companies, telecoms, public companies et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other business and its customers.

Founded in 1975, Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft started its operations in Greece in 1992. Over the past 30 years, Microsoft Hellas has been offering software, services, devices and solutions that help people and businesses realize their full potential.  In 2020 Microsoft launched the Gr for Growth initiative, a significant technology commitment to support the people, government, and businesses of all sizes in Greece with technology and resources to create new opportunities for growth. Today, as part of this plan,  Microsoft is creating a new datacenter complex in Attica that will establish a Microsoft Cloud region in the country, adding Greece to the world’s largest cloud infrastructure footprint and delivering access to low-latency, enterprise-grade cloud services. To further support citizens in both professional and personal ambitions, a comprehensive digital upskilling program is set to educate approximately 100,000 people in Greece in digital technologies by 2025.

Olisoft is a Digital Signage Software development company. Olisoft’s Digital Signage platform is highly advanced and “unique” in its category, with specialized applications for advertising, content distribution, interactivity, customer flow management, customer feedback collection, etc. as well as a powerful monitoring and network management system. Olisoft, as a core business, provides turnkey digital communication solutions, including Design, Software, Customization, Financing, Maintenance, Content Creation and Content Management. In addition to advanced products, the key features that have contributed to the company’s success are:
– Know-how to meet demanding requirements.
– Experience in supporting large-scale networks.
– Professional support through a worldwide network of partners or directly in Greece, Italy and Cyprus.

Salesforce is a company that makes cloud-based software designed to help businesses find more prospects, close more deals, and wow customers with amazing service. 

Customer 360, our complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping you grow relationships with customers and employees alike.

Software Improvement Group (SIG) helps organizations trust the technology they depend on. We’ve made it our mission to get software right for a healthier digital world by combining our intelligent technology with our human


Honorary Support

Audiovisual Sponsor

CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

Organized by

Contact Us

Hara Katsarou, Τ: +30 210 6617777 (ext. 233) M: 6951 007 127 Ε: [email protected]
Marianna Zoge, T: +30 210 6617 777 (ext. 205) E: [email protected]
Lisa Antoniadi, T: +30 210 6617 777 (ext. 158) E: [email protected]
Vicky Pavlatou, M: 6943 627 371 E: [email protected]


  Κλεισθένους 338, 15344, Γέρακας, Αττική, Ελλάδα
  +30 210 6617777
  +30 210 6617778