Wednesday 24 November 2021 | Live, Online & Interactive

For the 19th consecutive year, the Conference gives emphasis on Bank Customer Experience that stands at the core of the new norm for consumers, especially due to covid-19 disruptive role. Therefore, Banks have been turning to retain and acquire additional market share fostering Customer Loyalty. Hence, Incumbents need to fast evolve to Customer-facing Institutions.

We renew our appointment for the 20th Bank Management Conference which will take place on Wednesday November 23rd, 2022. 


The Conference

Digital Banking revolution driven by disruptive and accelerating factors, like covid-19’s impact in social and economic reality,   has been having a deep influence in changing the relationship between Banks and their customers. Therefore Banks focusing on Customer Experience have been investing various resources developing projects on Customer Loyalty. This venture requires convergence of digital products, omni-channel improvements, and positive Customer Experience. Challenger Banks, Fintech, Smaller Banks adopting Hybrid models are the actual competitors vs. Incumbents, primarily focusing on digital-first CX, mobile channels deployment, “smart” mobile services, interesting incentives, and lower fees.

Speeches by International Thought Leaders, Banking Experts, and Panels of in-depth Discussion by leading achievers and successful decision makers, will highlight critical issues referring to improve effective Customer-facing processes to cope with the identified challenges the banking industry must respond constituting the focus areas of the Conference are:

  • Improving Digital CX – a shift from digital quantity to digital quality, in other words, enhancing the aesthetics and simplicity of existing digital offerings.
  • Improving Digital Onboarding– despite the improvements of digital capabilities, the ability to sell and onboard consumers on digital channels has been lagging.
  • Improving Response to New Technologies– Banks will need to deliver an improved customer experience across new devices using new data insight capabilities. The ability to leverage Open APIs, AI and Blockchain which are all ingredients of this venture.


Hybrid Conferences

The hybrid Conference combines a “live” in-person event with a “virtual” online component. They incorporate elements of a traditional event and combine them with an online component, so the number of attendees is unlimited. In such a conference, speakers, audience and sponsors can experience an event from the venue or anywhere around the world.  Hybrid conferences enable participation by people who might be unable to attend physically due to travel or time zone constraints or through a wish to reduce the carbon footprint of the event. Virtual participation ensures unique privileges such as virtual networking, chat, direct questions to speakers, virtual one-to-one meetings and virtual exhibitors. On the other hand, enables those who want “live in person” to: experience networking, to meet with speakers, to participate in one-to-one meetings, to showcase their products and services in the physical space. Hybrid conferences at Boussias Communications ensure a complete experience for all participants wherever they are. Physical distancing measures, health protocols and regulations are applied in every conference organized by Boussias Communications.


Session I

Digital Transformation Objectives towards boosting Bank Customer Experience

  • Shifting from cost reduction to consumer best experience provision
  • The era of the Agile Bank: Approaches for a new Operational Model
  • Seamless Banking and back-to-basics: Growing deposits, Growing loans
  • The Fintech impact on Banks’ evolution
  • The Regulatory framework facets as a Growth driver for Banks

Session II

Breaking Silos – Moving to Customer-facing Banks

  • Flexible Processes and the potential of the new hybrid model of Banking
  • Low-code potential modeling critical customer-centric banking activities
  • Personalized banking, “opti-channel” development
  • Preparing to moving to a Cashless society
  • The dynamics of the retail segment and the imperatives for Banks’ new role

Session III

A new angle on market-driven Technology: Challenges, approaches, viable IT planning

  • Enhancing/Bypassing Legacy IT systems, Cloud & Remote working environments, IT Outsourcing
  • Cybersecurity – Cornerstone boosting loyalty and innovation embracement.
  • Leveraging AI, Machine Learning, and Robotics for gaining competitive edge
  • Big Data Analysis, Advanced Insight Analytics
  • Cryptocurrencies – Blockchain latest developments

Organizing Committee

Pantelis Tzortzakis

Executive Vice Chairman, Hellenic Development Bank

Iakovos Giannaklis

General Manager of Retail Banking, Eurobank SA

Ioannis Vougioukas

CEO, Epirus Cooperative Bank

Dimitris Kyparissis

CEO, Optima bank

Panagiotis Divriotis

Chief Retail Officer, Attica Bank

Haris Margaritis

Group CIO, Piraeus Bank

Panagiotis Tournavitis

CEO, Bank of Karditsa

Dimitris Plessas

Assistant General Manager Cards & Digital Business, National Bank

Dimitri Strogilopoulos

Senior Director, Digital Banking Division, Alpha Bank

Dimitra Vourna

Chief Operating Officer Greece, Digital Business Services, HSBC Continental Europe, Greece

Meet the


International Speaker

Prof. Dimitrios Salampasis

Director, Master of Financial Technologies, Asst. Prof. FinTech Innovation and Entrepreneurship, Swinburne University of Technology, Australia

International Speaker

Panagiotis Kriaris

Head of Business Development, Unzer

International Speaker

Alexander Kaiser

Managing Director, Vicenda Australia

International Speaker

Zennon Kapron

Founder and Director, Kapronasia

International Speaker

Natascha Seume

Head of Data & Architecture Office | Europe, MENAT, LAM, Canada, HSBC Service Delivery (Polska)

International Speaker

Dr Michael Salmony

Executive Adviser, Worldline

International Speaker

Dr. Jane Thomason

Co-Founder British Blockchain & Frontier Technology Association

Institutional Speaker

Prof. Charikleia Apalagaki

General Secretary, Hellenic Bank Association

Institutional Speaker

Prof. Nikolaos Kourogenis

Professor and Department Chair, Department of Banking and Financial Management, University of Piraeus

Institutional Speaker

Stavroula Kampouridou

Chief Executive Officer, DIAS SA (Interbanking Systems)

Panagiotis Anastasakis

President & CEO, PRIORITY

Georgia Botsika

Cluster General Manager Greece & Cyprus, Printec

Panagiotis Divriotis

Chief Retail Officer, Attica Bank

Sophia Drakou

Senior Digital Product Owner at Digital Innovation teams, Alpha Bank

Iakovos Giannaklis

General Manager of Retail Banking, Eurobank SA

Johan Hellman

Head of ETFmatic, a part of Aion Bank NV/SA

George Kefalas

Assistant General Manager, Head of of Retail Products General Division, Eurobank

Ioannis Kitixis

Director Cards Acquiring, Eurobank S.A.

Dimitris Kyparissis

CEO, Optima bank

Dr. John Iliadis

IT Infrastructure Manager, TEIRESIAS S.A., Board Member, (ISC)2 Hellenic Chapter

Panagiotis Tournavitis

CEO, Bank of Karditsa

Costas Gritsis

Digital Advisor, EMEA Customer Transformation & Innovation, Industry Solutions. Microsoft

Alexandros Hanialidis

Digital Banking Director, Attica Bank

Petros Kapasouris

Deputy General manager at Tiresias

Nikitas Kladakis

Chief Executive Officer, Netbull

Andreas Marneris

Head of Cards Issuing & Loyalty Programs, Eurobank

Christos Michas

Sales Lead Banking & Insurance Sector, SAS (Greece-Bulgaria)

George Nasoulis

General Manager – Group CDO, Piraeus Bank

Dimosthenis Nikolopoulos

Director of IT & Digital Technology, Attica Bank

Lena Palaiologou

IT Governance & Ecosystem Head, Piraeus Bank Group

George Pallioudis

Financial Services Μanaging Director , Accenture

Nassos Pavlidis

Director of the Financial Products Division, Alpha Bank

Antonios Peppas

Country Manager Greece, Viafintech

Dimitris Plessas

Assistant General Manager Cards & Digital Business, National Bank

Panagiotis Polydoros

Business Development Director, Mastercard

Effie Presvia

Chief Technology & Operating Officer, Attica Bank

Spyros Rentetakos

Manager of Small Business Banking Division, Alpha Bank

Konstantinos Kalogerakis

FinTech Innovation Director, Hellenic Development Bank

Panagiotis Soulos

Information Security Officer, Intrum Hellas A.E.D.A.D.P.

Dimitri Strogilopoulos

Senior Director, Digital Banking Division, Alpha Bank

Andreas Syriopoulos

Business Development Manager, Intelli Solutions S.A.

Dionisis Theodossiou

Head of IT Greece, HSBC Continental Europe

Eugenio Tornaghi

Chairman & Managing Director, New SIA Greece, Marketing & Sales Director, SIA S.p.A.

Andreas Tsangaris

CTO, Performance Technologies

Nikos Tsantanis

Senior Product Marketing Manager, Intracom Telecom

Ioannis Tsavdaridis

Chief Information & Digital Officer, Epirus Bank

Panos Vamvakaris

Vendor Relations Specialist, Uni Systems

Nikolaos Vasilopoulos

IT Transformation Manager, Alpha Bank

Konstantina Vitoratou

Head of Group Operational Risk Sector, Eurobank

George Xenofos


Key Issues

  • Regulations impact for a future-proof Digital Banking industry
  • Moving from Functional Quantity to Design Quality
  • Creating Seamless Multichannel Experience
  • Removing Internal Silos creating tangible digital experiences
  • Providing End-to-End Digital Onboarding
  • Enhancing Mobile Selling
  • Using Insights to Meet Undetected Consumer Needs
  • Delivering Next Gen Customer Support
  • Increasing Customer Value with Open Banking
  • Adopting AI,  Blockchain, and other cutting-edge technologies for the transformation “journey” needs

Who should attend

Retail Banking Executives, Customer Experience Experts,  Digital Officers, CIOs and IT Executives, Compliance Officers, Operations Officers, Digital Product Officers, Risk Managers, Regulators, Payments Executives, Digital Marketing Leaders, Product & Services C-level Officers, Senior and Middle Management Executives of the above roles



Gold Sponsors

Netbull is a leading solutions & services provider for systems, applications & data protection, covering all phases of the information security lifecycle, including: Strategic Planning, Assessment & Regulatory Compliance, Architecture & Implementation, Awareness & Training.

All Managed Security Services of the company, including the Real Time Threat Management 24×7 service, are provided through the I-nSOC (Intelligent Driven Netbull Security Operations Center) where it has integrated artificial intelligence (AI) and machine learning technologies for detection and investigation of the most advanced cyber-attacks.

The company, having a holistic approach to information security, has adopted the zero-trust architecture, implements solutions, designs and provides services recognizing that “trust is a vulnerability”.

Uni Systems is a long-standing strategic ICT partner to financial institutions, public organizations, telecom operators, enterprises and institutions in the European region, providing integrated solutions and value added services. Uni Systems partners with ETFmatic for Robo-advisor solution to enable digitization of wealth management services across the banking sector. For more information, please click: &

Grand Sponsors

Mastercard is a global technology  company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Performance Technologies ( is a trusted partner for organizations that seek to redefine and reinvent themselves through digital. We provide products, services and solutions that transform traditional businesses into digital leaders. We help businesses grow through the most effective use of technology.

Since 1997, Performance Technologies has helped clients of all sizes across an array of industries understand and implement technology solutions that improve processes grow their business. Our team has the technical and business expertise to help you realize the maximum value from your IT investments. Our focus areas are: Cloud, Analytics, Workflow and Cybersecurity.

PCS SA, member of Epsilon Net Group of Companies, for 30 years delivers market leading solutions for vertical segments of the financial sector such as Wealth Management, Fund Management, Private Banking, Distribution of Funds, Custody, Brokerage, Pensions Schemes, Occupational Retirement Provision, Corporate Actions and IPO’s. Combining unmatched experience in the financial sector with more than +50 implementations in Europe and Africa and specialized skills in technology, PCS enables forward-looking financial institutions to leverage advanced technology solutions to be more efficient, agile and responsive to business challenges. The company has been recognized as one of the Best Places to Work in Europe.

SAS is the leader in the advanced and predictive analytics category, with a market share more than twice that of the next closest competitor. Through innovative software and services, SAS empowers and inspires our customers with the most trusted analytics. SAS embeds AI capabilities in our software to deliver more intelligent, automated solutions that help you boost productivity and unlock new possibilities. From machine learning, deep learning, computer vision, natural language processing (NLP) to forecasting and optimization, our AI and IoT technologies support diverse environments and scale to meet changing business needs. SAS issued at more than 84,000 sites in 145 countries worldwide, including 92 of the top 100 companies on the Fortune 500® list. Our vision is to transform a world of data into a world of intelligence. To learn more, visit

SIA – θυγατρική εταιρεία της CDP Equity – αποτελεί ευρωπαϊκό ηγέτη στον σχεδιασμό, την δημιουργία και την διαχείριση τεχνολογικών υποδομών και υπηρεσιών για Χρηματοπιστωτικά Ιδρύματα, Κεντρικές Τράπεζες, Εταιρείες και για το Δημόσιο Τομέα, στους τομείς των Καρτών Πληρωμών και Λύσεων για Εμπόρους, των Ψηφιακών Πληρωμών και των υπηρεσιών για Κεφαλαιαγορές και σχετικά Δίκτυα. Ο Όμιλος SIA παρέχει τις υπηρεσίες του σε περισσότερες από 50 χώρες ενώ παράλληλα λειτουργεί μέσω των θυγατρικών εταιρειών και των παραρτημάτων του σε Αυστρία, Βέλγιο, Κροατία, Τσεχία, Γερμανία, Ελλάδα, Ουγγαρία, Ολλανδία, Ρουμανία, Σερβία, Σλοβακία και Ν. Αφρική. Επίσης, η εταιρεία διατηρεί γραφεία στο Ηνωμένο Βασίλειο και την Πολωνία.

Για περισσότερες πληροφορίες:


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Intelli was founded 16 years ago with two main strategies, expansion and the development of innovative solutions. Today the company has a significant multinational presence in Europe, Africa and Middle East, with 6 active subsidiaries and more than 300 enterprise customers, including the largest companies and organizations in Greece and large multinational groups, mainly in the field of Telecommunications and Financial sector. The research & development of products and technologies by utilizing scientists in Greece remains a conscious choice of the company.

The company has been very active in integrated Digital Transformation solutions. The idbox ™ Customer Digital OnBoarding service is well known and has been characterized as one of the top digital solutions worldwide by leading analysts. It is a complete technological approach to digitally activate new and existing customers, fully meeting customer expectations and regulatory requirements. The solution is already widely used in the Greek market.

Intelli has received significant international awards (10 Best Digital Solutions / Tech Review-2020, 50 worldwide Smartest Digital Solutions / Silicon Review-2020, Top 10 Digital Customer Experience Solution Providers in Europe / CTO Magazine -2019, Top 25 European Fintech Providers / CIO Applications-2018) by reputable analysts and magazines in the field.

Intracom Telecom is a global telecommunication systems and solutions vendor, with a long-standing presence in the market. The company has in its assets a large list of successful implementations, related to advanced software solutions for large telecommunications operators, banks and financial institutions, in both Greece and the Balkans

Mellon Group a leading multinational company and one of the top Information Technology providers. Over the course of 27 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Software and Hardware Solutions, Omni-Channel & Unified Conatct Centre Communication, as well as Business Process Management and Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail companies, telecoms, public companies et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other business and its customers.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential. Microsoft has subsidiaries in more than 100 countries and nearly 128.290 employees at a global level. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

Microsoft Hellas started operating in 1992 with the vision to make technology accessible to all Greek citizens, therefore supporting the local economy and society. During the last 27 years, Microsoft Hellas has been offering products and services covering a wide range of professional, educational, as well as personal needs of Greeks. At the same time, Microsoft technologies are used by thousands of businesses and public bodies, enabling their digital transformation journey.

Printec is a leader in business-to-customer transaction technologies in 16 countries in Central and Eastern Europe, offering a wide range of technology solutions that help improve human interactions, making everyday life easier. 

Through our wide range of technology solutions and services we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. 

Our solutions are behind everyday transactions: from cash transactions via ATMs, to card transactions, self-service solutions and more, enabling hundreds of organizations in Europe meet and exceed their customers’ expectations, while at the same time optimize their operations, creating cost efficiencies. 

With our presence of 30+ years and with more than 900 highly qualified and trained professionals, Printec is one of the fastest growing information technology groups in Central and Eastern Europe. 

We provide customers with a wide range of industry-leading innovative solutions also through partnering with the world’s leading information technology organizations such as NCR, VeriFone, FICO-Tonbeller, Glory and many others.

PRIORITY is since 1995 the pioneer management and IT consulting firm in Greece, that specializes in the development and optimization of corporate processes based on technological developments, best practices, regulatory requirements, and international standards. Our company provides consulting services, software and training in the following fields: Information Security, ITSM, Business Continuity, GDPR, Data Governance, Quality, Food Safety, Accreditation, Environment, Energy, Health and Safety and Corporate Social Responsibility.

Connect with us:

Profile Software has a long-standing presence of 30+ years in the financial services software industry globally with presence in 45 countries. Its solutions are characterised by flexibility, reliability and efficiency covering the areas of Digital Banking, Core Banking, Treasury, Risk Management, FinTech and Investment Management. Profile’s solutions enable organisations to align their business and IT strategies, while providing the necessary business agility to proactively respond to the ever-changing market conditions.

Visit us online to discuss how we can best address your business requirements!

Our powerful API connects your business with more than 20,000 retail partner stores across Europe to offer your customers innovative financial services right at the POS. Our unique payment infrastructure enables a wide range of services such as cash withdrawals and deposits, cash payment options for bills and online purchases.

Honorary Support

Media Partner

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CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

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Contact Us

Hara Katsarou, Τ: +30 210 6617777 (ext. 233) M: 6951 007 127 Ε: [email protected]
Thanos Thomos, T: +30 210 6617 777 (ext. 322) E: [email protected]
Lisa Antoniadi, T: +30 210 6617 777 (ext. 158) E: [email protected]
Vicky Pavlatou, M: 6943 627 371 E: [email protected]


  Κλεισθένους 338, 15344, Γέρακας, Αττική, Ελλάδα
  +30 210 6617777
  +30 210 6617778