Wednesday 23 November 2022 | Divani Caravel Hotel, Athens

Re-imagining the Value Chain for a truly Customer-Centric Bank

For 20 years in a row, Bank Management Conference stands at the forefront of Incumbents’ evolution exploring the transformation forces of the Banking Sector. 2022 Conference will explore the competitive burdens, reconsidering customer-centricity as Banking gradually becomes invisible via embedded finance with the adoption of platform-based approaches and use of APIs, aiming at quick wins and targeting viable mid-term priorities. This is signaling a special need on digital skills development to enable a sustainable “transformation journey” in a wider marketplace consisting of banks and enterprises using seamlessly common financial services achieving mutual and tangible benefits.


Focus Areas

  • Resilient Digital Banking – Synthesizing Innovation & Digital Skills Development
  • The imperative of embedded finance solutions’ adoption – Quick Wins for Banks and the Market
  • Improving customer trust and engagement across all channels – effective care of NPL issues
  • Escalating new deployments and delivering customer-centric services – Bank-as-a-Service coming to age
  • Increasing proactive recommendations via data analytics and AI
  • Upgrading IT systems, Cybersecurity, and Processes being leveraged by Modern Technologies

The Program

Session I

Crucial Points of Digital Banking Transformation Success

  • Align Leadership and Culture towards a Resilient Digital Future
  • Identifying partial deployments’ problems – securing digital Banking performance
  • Adopting common-sense approaches coupling existing and new tactics that work
  • The advantage of Banks’ becoming Data & Analytics Leader
  • Learning from Fintechs, BigTechs, Neobanks, and Challenger Banks

Session II

Hybrid Models to gain momentum improving Customer engagement

  • Phygital Approach advantages, Profiling Consumer Generations via Actionable Innovation
  • Flexible Processes and the potential of the new hybrid model of Banking & embedded finance
  • Operational Agility in practice – APIs, Open Banking, KYC, Omni-channel Digital onboarding
  • The boosting of Mobile-first approach addressing customers’ needs and digital sales
  • Embedding digital services, and new generation Banking products

Session III

Using Modern Technologies for tangible outcomes on Customer Loyalty & convertible Experience

  • Pragmatic planning to enhance existing IT Systems reducing back-end paperwork
  • Learning from competition, fostering partnerships, towards top quality banking services
  • High-tech monitoring of the customer lifecycle journey securing loyalty & personal banking
  • The secret of leading on Big Data Analysis, and use of AI for uncovering opportunities
  • The extended financial services’ ecosystem and the maturity of modern technologies

Organizing Committee

Meet the


Key Issues

  • Quick wins/Mid-term priorities via improving omni-channel Customer centricity
  • Resilient Digital Banking – Synthesizing Innovation & Digital Skills Development
  • The advantage of becoming Data & Analytics Leader using AI to mine opportunities
  • Learning from Fintechs, BigTechs, Neobanks, and Challenger Banks
  • Agility in practice – APIs, Open Banking, KYC, Omni-channel onboarding, Phygital Approaches
  • The boosting of Mobile-first & Phygital approaches – Hybrid comes into age
  • Effective and Viable resolutions of NPLs and NPEs issues
  • The extended financial services’ ecosystem and the maturity of modern technologies
  • Flexible Processes and the new paradigm of Embedded Finance
  • High-tech monitoring of the customer lifecycle journey securing loyalty & personalized banking
  • Upgrading IT systems and Processes – Leverage Modern Technologies & Cybersecurity edge

Who should attend

Retail Banking Executives, Customer Experience Experts,  Digital Transformation Officers, CIOs and IT Executives, Risk Managers, Regulators & Compliance Officers, Operations Officers, Digital Product Officers, Payments Executives, Digital Marketing Leaders, Product & Services C-level Officers, Senior and Middle Management Executives of the above roles



Why become a Sponsor

  • Empowering your Brand Awareness in Financial Sector & connected ecosystems
  • Active contribution to the Conference content addressing key stakeholders-attendees
  • Cultivating relationships and close interaction with potential Clients’ Decision Makers
  • Highlighting focus areas of your solutions – Promoting your Value Proposition
  • Lead Generation – Setting up meetings with prospective clients
  • Shortening sales close lifecycle

Become a Sponsor

  • This field is for validation purposes and should be left unchanged.

Gold Sponsor

Nexi is Europe’s PayTech company operating in high-growth, attractive European markets and technologically advanced countries. Listed on Euronext Milan, Nexi has the scale, geographic reach and abilities to drive the transition to a cashless Europe. With its portfolio of innovative products, e-commerce expertise and industry-specific solutions, Nexi provides flexible support for the digital economy and the entire payment ecosystem globally, across a broad range of different payment channels and methods. Nexi’s technological platform and the best-in-class professional skills in the sector enable the company to operate at its best in three market segments: Merchant Services & Solutions, Cards & Digital Payments and Digital Banking & Corporate Solutions. Nexi constantly invests in technology and innovation, focusing on two fundamental principles: meeting, together with its partner banks, customer needs and creating new business opportunities for them. Nexi is committed to supporting people and businesses of all sizes, transforming the way people pay and businesses accept payments. It offers companies the most innovative and reliable solutions to better serve their customers and expand. By simplifying payments and enabling people and businesses to build closer relationships and grow together, Nexi promotes progress to benefit everyone.


Η Accenture αποτελεί ηγέτιδα εταιρεία παροχής υπηρεσιών προς επιχειρήσεις σε παγκόσμιο επίπεδο, με κορυφαίες δυνατότητες στους τομείς των ψηφιακών τεχνολογιών, του cloud και της κυβερνοασφάλειας. Συνδυάζοντας μοναδική εμπειρία και εξειδικευμένες δεξιότητες σε περισσότερους από 40 κλάδους, προσφέρουμε ολοκληρωμένες λύσεις στους τομείς στρατηγικής και συμβουλευτικής, διαδραστικών υπηρεσιών, τεχνολογίας και επιχειρησιακών λειτουργιών.

INFORM (LYK.ATH) was founded in 1897, is listed on the Athens Stock Exchange since 1994 and provides products and services for the secure management of documents and information, innovating in the digital transformation of companies and organizations by providing highly specialized solutions. It has 520 employees with four production units in Greece, Romania and Albania, while it holds a leading position in the markets of Central and Eastern Europe in the Public and Private sector. It is a member of AUSTRIACARD HOLDINGS, an Austrian group of high information technology in the field of Hardware Embedded Security, which employs 1.400 people and has an international presence with three Divisions, AUSTRIACARD, INFORM and NAUTILUS, in the fields of Digital Security (Information Security), Information Management (Information Management), as well as the IoT respectively.  

Honorary Support

Audiovisual Sponsor

CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

Organized by

Contact Us

Hara Katsarou, Τ: +30 210 6617777 (ext. 233) M: 6951 007 127 Ε: [email protected]
Marianna Zoge, T: +30 210 6617 777 (ext. 205) E: [email protected]
Lisa Antoniadi, T: +30 210 6617 777 (ext. 158) E: [email protected]
Vicky Pavlatou, M: 6943 627 371 E: [email protected]


  Κλεισθένους 338, 15344, Γέρακας, Αττική, Ελλάδα
  +30 210 6617777
  +30 210 6617778